FAQ
Q: How do I check the status of my order?
A: Upon placing your order, please allow 24-72 hours to have your order processed. Our
fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon
as possible. Once you order has been shipped, you will receive a notification through
email. Then you can then track your order by going to this page - TRACK MY ORDER <-
Order Lookup Page
Q: How long does shipping take?
A: Please allow up to 24-72 hours for your order to process, and an additional3 days to
be shipped out. Our fulfillment centers are located around the world.For domestic orders
in the United States, it will normally take about 7-16 days.For International orders,
please allow up to 5-20 days.
Q: Why does shipping take so long?
A: Our products are one of a kind and are significantly lower priced than other
competitors in the baby carrier industry. The downside to this is slightly longer shipping
times, though we work our hardest to get your order shipped as fast as possible.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping
experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted.
We do not store your credit card information and it will be used one-time only upon
purchasing your product. We never store any information about our customers' private
details!
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button or use the "Buy
Now Button" Fill in your shipping and billing information and we'll have your order
shipped to you as soon as possible!
Q: Does (Your Website) provide a quality guarantee for all the products being
sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us
immediately! We do all we can to ensure your best shopping experience. You can simply
contact us and we'll get it addressed! You can always get a free exchange of your
product simply by shipping it back to us with image proof sent first.